Terms And Conditions

Jumpbox Trampoline Park Terms and Conditions

Privacy Policy

Jumpbox now has its own privacy policy. It is available to read here:- https://www.jumpbox.lu/PrivacyPolicy.aspx


Mini-Jumpers aged 4 to 6 years are allowed to participate in Jumpbox 'Open Jump' sessions permitted that that they are accompanied at all times by a participating (and at the weekend or during school holidays) paying Parent or Guardian aged 18 or over. The reason is that the adult uses a space on the trampoline zone where the number of space is limited.

The Parent or Guardian must take full responsibility of the safety and wellbeing of the child during the session working in line with Jumpbox Safety-Buddies, Jumpbox operational practice and park rules. If these are not obeyed then the offending party may be asked to cease participation in the activity.

A ratio of 1 Parent or Guardian to 3 under 7 is enforced at all times, spectators are not permitted to oversee anyone under 7s participating in the activity.

Jumpbox may refuse the right of admission to children up to age 6 based on the following:

  1. The Characteristics of other jumpers participating in the session.
  2. The capacity of the Session
  3. If the Mini-Jumper cannot walk unassisted or still wears a nappy/diaper

Access to the Airbag is strictly prohibited to anyone aged 5 and under, this is in line with the manufacturer's guidelines and Jumpbox safe operational practice. In case of accident, the parent acknowledges responsibility for children aged 5 and under, jumping onto the airbag.

Please Note that the Jumpbox Safety Briefing Video does include content in reference to Broken Bones, Paralysis and Instant Death. This video must be watched by all participants before access to the park is granted.

General Terms and Conditions

These Terms and Conditions apply to the booking of all sessions at Jumpbox Trampoline Park.

These Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.

1. General

1.1 No variation to these Terms and Conditions shall be binding unless agreed by Jumpbox sàrl.

1.2 Jumpbox sàrl reserves the right to make changes to the Activities for any reason and without notice.

1.3 Any persons using the trampoline park must be 4 years of age or over (except during 'Parent and Children' sessions when age is reduced to 3). Even if participating in a specific 'Parent & Children' session, a young jumper (aged under 7) must always be accompanied by a responsible consenting adult or guardian. The latter will be in charge of supervising the younger jumper, making sure it complies with the safety rules. At weekends and during school holidays, the adult will be paying to jump too.

1.4 Any person using the Jumpbox sàrl facilities must complete an online waivef, or have a waiver completed on their behalf. Those participants under 18, or any participant without the capability to complete their own waiver, must ensure a legal guardian has completed a waiver on their behalf.

1.5 Any person causing wilful damage to the facilities, fixtures or fittings of Jumpbox sàrl will be liable to pay for the rectification of any damage caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance.

1.6 Jumpbox sàrl does not accept responsibility for the loss or damage to personal property whilst onsite (please use the lockers at your disposal). This includes vehicles in surrounding car parks or parked on neighbouring roads. Vehicles and their contents are left at their owner's risk.  

1.7 Jumpbox sàrl reserves the right to refuse admission to anyone engaging in what is believed to be antisocial or unsafe behaviour. On the basis of health and safety Jumpbox sàrl reserves the right to refuse entry to late arrivals.

1.8 The activities include all variations of trampolining and participation is not without risk as serious misuse could be fatal. All participants must attend a safety briefing prior to every park session.

1.9 Jumpbox sàrl reserves the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant whose behaviour is considered unsafe, or who is thought to be under the influence of alcohol or drugs. The decision of the Duty Manager will be final.

1.10 After the safety briefing, participants will not be individually supervised by a Safety-Buddy in the Jumpbox sàrl facility. A responsible adult must remain on site for any child 11 years of age or under (above that age, the presence of a responsible adult is highly recommended and the waiver must still be filled for the child staying alone, by a parent or responsible adult). Participating adults must sign a waiver stating that s/he will accept responsibility for the safety of themselves and for supervision of children in their care.

1.11 All trampolines are restricted to a weight limit of 111kg (17.5 st). Participants over this weight limit are not permitted to jump in the park as this represents a considerable risk to the participating individual and themselves.

1.12 Participants must be dressed appropriately. Jumpbox sàrl reserves the right to refuse admittance to the park to any participant who is not appropriately dressed. The minimum standard of expectation in dress code includes a vest top and shorts. All participants should ensure they remove all jewellery before participating in any activities.

1.13 For safety and hygiene reasons whilst in the park, all participants are required to wear clean Jumpbox anti-slip socks.

1.14 No refunds or compensation will be payable by Jumpbox sàrl in the event that any participant is not permitted to, refused permission or decides not to, undertake or complete the activities.

2. Group and Party Bookings

2.1 In the event that Jumpbox sàrl is providing catering for your group specific dietary requirements must be communicated at the time of booking to ensure these requirements are met where possible. Failure to provide adequate notice of any changes to dietary requirements may lead to an inability to supply said requirements.

2.2 Should a group choose to make amendments to their catering options, a minimum of 7 clear days’ notice must be provided.

2.3 Birthday Parties: The addition or reduction of guests to a birthday party must be completed under the following conditions; the remaining number of guests (including birthday child) does not fall below 10, that Jumpbox sàrl has adequate space to accommodate additional participants and finally, all changes are made in accordance to the refund and transfer policy. A week to 10 days before the party, a Jumpbox representative will call the birthday host to obtain the final number of participants (including birthday child).

- If you want to reduce the number of jumpers (birthday package is never for less than 10 jumpers), you will need to let us know by previous Monday (for parties on Friday/Saturday/Sunday) or no less than 5 days before the party (for parties on Tuesday and Thursday). Only by sending an email to info@jumpbox.lu. In that case, we will create an online voucher of the value of the number of canceled participants, this voucher will be valid for 6 months. After that you will not be able to add participants as we will plan accordingly.(if a participant is absent, no reimbursement will be provided).

- If you want to add participants, this will need to be done by Monday prior to party (for Parties on Friday/Saturday/Sunday) or no less than 5 days before the party (for parties on Tuesday and Thursday). Only by sending an email to info@jumpbox.lu but you must understand that if we don't have space, you may have to refuse. Also past the deadline, we will not be able to accommodate your wishes (if a participant is absent, no reimbursement will be provided).

Past the deadline, if the confirmed number is superior to the booked number, the cost of the additional participants will be added to your booking and you will need to pay it on the day. If a participant is absent on the day, no reimbursement will be made. 

2.4 Birthday Parties: A party is required to present themselves to a member of staff 15 minutes prior to the confirmed jump time and MUST be in possession of a waiver for each jumper. The party will start as per time booked (not before) and finish T+1hr+50mns. If time needs to be spent making sure each participant has a waiver and party can not start on time, it may result in jumping time being reduced. Rights of admission can be refused at any time in the case of excessive lateness. The party will still finish at expected time. Participants must leave the mezzanine at T+1hr+50mns. It will not be possible to stay to open presents (for instance) as other parties will be about to start.

3. Price and Payment

3.1 Jumpbox sàrl reserves the right to change its prices at any time. As much notice as possible will be given should a change in price occur.

3.2 No refunds will be given for transactions made by gift vouchers. Bookings may be transferred in adherence with our transfer policy.

3.3 Jumpbox sàrl only takes payments in Euro currency.

4. Refunds and Transfers

4.1 Jumpbox sàrl requires 21 clear days’ notice to provide a refund for any cancellations. Alternatively the birthday party could be transfered to another date. This requires the participant to specify an alternative date and time for their booking at the time the transfer is offered. Only one transfer will be possible.

4.2 In the case of a cancellation occurring with less than 21 days’ notice yet more than 10 days' notice, a reimbursement will only be possible if Jumpbox manage to sell the slot to another customer. If we can't manage to sell the slot, a transfer (and only one) will be possible to any time slot between Tuesday 12.00 and Friday 16.00 (valid 3 months). The party will then be placed downstairs (a table for the group will be reserved and a cake and water/juice will be provided after the jumping hour). No host/hostess will be planned to supervise the group (however, depending on the number of jumpers at time of visit, if we can spare a safety-buddy, we will allocate one to your group to organise a game on the trampoline area). Socks will be lent to all jumpers.

4.3 With less than 10 days’ notice, cancellations will not result in a refund or transfer (Except if Jumpbox succeed in selling the slot which we will try by contacting those on our waiting list)

Company Details

Registered Office is:
Jumpbox sàrl
8-10 rue de l'Etang
L-5326 Contern

Company Registration Number: B211092


You can use the following methods to contact us:

  • Contact form on our website
  • Telephone: 2822761
  • Email:info@jumpbox.lu